Tag Archives: Innovation
Innovation is one of the defining buzzwords of 2018. Government agencies know they need to innovate, and they want to innovate. But there exists a problematic, pervasive myth that companies can only innovate in a controlled environment of post-it notes and whiteboards, filled with creative folk who speak in design thinking language, spouting words like agile, disrupt and ideate.
If you’re not familiar with the term ‘service design’, it’s essentially a set of planning principles and practices that are used to improve interactions between a service and a client.
I recently had the pleasure of running a workshop for IPAA NSW with a group of bright, energetic young people who had won places in a highly-competitive graduate program in a large NSW Government agency. The workshop provided them with…