Program evaluation is a valuable tool for determining what results you’re achieving for clients and the community....
Service design also goes by the name of ‘co-design’, ‘design thinking’ and ‘client-centred design’....
I recently had an experience that highlighted a common flaw among organisations that conduct customer satisfaction surveys....
Discusses the problem of using the term ‘customer’ for public service activities....
Example of the obstacles to successful organisational change....
Remedies for each error, to ensure your strategic plan achieves your organisation’s goals....
We discuss six common mistakes that organisations make when they chart the future direction of their organisation....
Management guru Henry Mintzberg looks at the role both hemispheres of the brain play in our thinking processes....
