Program evaluation is a valuable tool for determining what results you’re achieving for clients and the community....
This is the final article in our series on ‘20 years of change in the public sector’....
This is the second article in our series on ‘20 years of change in the public sector’....
The 20th anniversary of Nexus prompted us to reflect on the changes that have occurred in the public sector over that time....
Service design also goes by the name of ‘co-design’, ‘design thinking’ and ‘client-centred design’....
I recently had an experience that highlighted a common flaw among organisations that conduct customer satisfaction surveys....
Discusses the problem of using the term ‘customer’ for public service activities....
The NSW Government has recently released an updated version of its program evaluation framework...
Example of the obstacles to successful organisational change....
This emphasis on customer service is just one of the practices that the public sector has adopted from the private sector...
