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Search results for: Planning

A checklist for successful policy implementation

In December, we discussed a review of 20 major government policy initiatives, which found that only half qualified as ‘good’...

The structure that strengthens cross-team collaboration

Greg’s recent musings on why working together is so hard and how to break down silos has provided valuable advice for those...

Why are we sitting in silos like Russian dolls?

Nexus recently worked with a government agency that was shifting a number of its most important services online....

Do you need vision to see where you’re going?

We understand the challenges and constraints involved in strategic planning for public sector organisations...

Corporate values: more than a flyer in the foyer?

Most organisations these days have corporate values, often with a vision or mission statement....

The 3 principles of client-centric design

Service design also goes by the name of ‘co-design’, ‘design thinking’ and ‘client-centred design’....

Customer surveys: Are you asking the right questions?

I recently had an experience that highlighted a common flaw among organisations that conduct customer satisfaction surveys....

A logical approach to program evaluation

The NSW Government has recently released an updated version of its program evaluation framework...

Is your organisation like the Titanic?

Example of the obstacles to successful organisational change....

Regulatory programs: it’s not about catching crooks

A large amount of government activity revolves around the regulation of people’s behaviour, such as road safety, etc...

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latest posts

  • Monitoring vs. Evaluation: How to Understand and Use Both for Program Success
  • Commissioning independent evaluations: a template for developing clear RFTs
  • Rat plagues and perverse incentives: how KPIs can sometimes do more harm than good
  • Unlocking Success: Overcoming Strategic Planning Pitfalls
  • The New Normal And Online Engagement

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  • Why public and private management are fundamentally alike (in all unimportant respects)
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