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Search results for: Results-Based-Accountability

How the Australian public sector has changed for the worse

This is the final article in our series on ‘20 years of change in the public sector’....

Customer surveys: Are you asking the right questions?

I recently had an experience that highlighted a common flaw among organisations that conduct customer satisfaction surveys....

Case Study: Why NGOs should stop trying to change the world

Recently, Hepatitis NSW (HNSW) engaged Nexus to review its governance arrangements....

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latest posts

  • Monitoring vs. Evaluation: How to Understand and Use Both for Program Success
  • Commissioning independent evaluations: a template for developing clear RFTs
  • Rat plagues and perverse incentives: how KPIs can sometimes do more harm than good
  • Unlocking Success: Overcoming Strategic Planning Pitfalls
  • The New Normal And Online Engagement

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  • Why public and private management are fundamentally alike (in all unimportant respects)
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  • What influential voices have to say about the APS review
  • Outcome Budgeting
  • How has government changed for the better over the last 20 years?

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