Tag Archives: Nexus Management Consulting
Nexus recently worked with a government agency that was shifting a number of its most important services online. The change was significant and the stakes were high, in terms of organisational reputation and perceived value for money, as well as client and community satisfaction.
Program evaluation is a valuable tool for determining what results you’re achieving for clients and the community. And yet, virtually every major review of government in recent history has suggested that government agencies need to evaluate programs better and more often.
Over the last couple of months, we’ve drawn on our 20 years’ experience in consulting to look at how the Australian public sector has changed over time and which changes have had a positive impact on our people, our work and our community. Now it’s time to look at the flip side of the coin: how the public sector has changed for the worse.